How to open a Support ticket

  1. To open a support ticket please login to the Navori website https://www.navori.com or https://extranet.navori.com.
  2. The email address used to log in must have the licenses associated, otherwise, you will not be able to create a support ticket.
  1. Once you log in you will be redirected to the Navori Extranet Homepage.

The Support Ticket section will display at the bottom right of the page.

  1. Select CLOUD or On-Premise, based on your purchased licenses

For On-Premise customers please follow the steps below, for CLOUD users please proceed from step 5

  1. For On-Premise users, This page will appear Blank so Enter your Server License or press Enter in the search field to generate a list of your available Servers. Select NEW TICKET next to the Server you wish to create the support ticket for.

Type a detailed description of the issue. You may also add a zipped attachment and provide access to your manager interface (URL, Username & Password) press send and Generate Ticket.

You will also need to add an Issue Summary and and Level:

NOTE: YOU MUST SEND YOUR MESSAGE/THREAD BEFORE CLICKING GENERATE TICKET.

  1. For Cloud/SAAS users, select the cloud option This page will appear Blank so proceed to enter a QL player license or press Enter in the search field to generate a list of available licenses and select NEW TICKET

Type a detailed description of the issue. You may also add a zipped attachment and provide access to your manager interface (URL, Username & Password) press send and Generate Ticket.

NOTE: YOU MUST SEND YOUR MESSAGE/THREAD BEFORE CLICKING GENERATE TICKET.

  1. You will see a confirmation that your support ticket has been created. You will receive updates via email any time a support staff updates the ticket.
  1. To check the progress or update your ticket simply login to www.navori.com and Select My Tickets